Frequently Asked Questions

1. How can I place an order? You can place an order on www.elfprive.com by logging into our website or by proceeding as a guest without creating an account. You can make payments using credit cards, cash on delivery, or bank transfer methods to place your orders.

2. When will my order be shipped? Your placed orders will be shipped within 24 hours. Delivery times vary between 1 to 3 business days depending on your location (city and district). Orders placed on Fridays, Saturdays, and Sundays will be shipped on Mondays.

3. Is cash on delivery an option? Yes, we do offer a cash on delivery option.

4. Are my credit card details secure for online payments? Your credit card transactions on our website are secured with an SSL certificate.

5. How can I report complaints? You can report your complaints by sending an email to [email protected] with "COMPLAINT" in the subject line.